Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at service@hetto.net

Hair

Yes, we only supply 100% human hair and we have our own factory.

Hetto Hair, a leading wholesale online hair extensions factory of your first choice for top grade-quality human hair extension at rock-bottom prices. Customers at hetto.net could buy same hair extensions at lower prices and enjoy free shipping on all orders.

  • Yes, the hair can be dyed as it is human hair. But there is a general rule that hair can be dyed from lighter color to darker color. 

And we suggest you to ask the professional hair stylist to dye for you, Always try a small strand of hair when you dye it. 

  • Yes, you can straighten and curl the hair as you like. But please be noted that the temperature you heat the hair should not over 300 Fahrenheit.

We can not guarantee it is 100% same with the picture, be aware of the color different. As different Monitor will show the color differently. 

At the same time, different people has different expection of the hair, it is hard to satisfy every one. Thank you for your understanding.

General Speaking the virgin hair could last at least 6 months (if you take good care of it, it can last for a year) Your personal care also matters the life of the extensions. In a word, the more you look after them the longer they will last. 

Four tips to take care of our hair extensions:

using a shampoo with a high level of glycerin 

Do not use the hair dryer immediately 

Use oil on hair end 

Comb and massage hair every night 

Service

Please feel free to send us a photo of your hair color or the hair color you want, we could help you match the color, customized order is also available:) 

Email: service@hetto.net / notice@hetto.net

Hetto Hair is a international registered brand, in order to provide high quality hair with lower price.

Please feel free to contact us if you want to be our wholesaler or partner. We could offer you the lowest price:) 

Email: service@hetto.net / notice@hetto.net

Shipping

We offer international shipping for hair extensions. All products on the website include FREE standard shipping worldwide.

 

Free Shipping: 

Hetto shipping method is DHL, Fedex, TNT or USPS. We also will choose the appropriate way to express according to your region.

Delivery time: 

3-5 business days via Fedex/DHL/TNT

15-25 business days via USPS

Handling time:

Usually handling time may take about 24 hours or 48 hours for order placed at weekends.

Total Delivery Time = Handling Time(1-2 days) + Shipping Time.

Note: 

Once your order is shipped out, you will receive an online tracking number by Email from us. If you don’t receive it by any chance, please Email us: service@hetto.net
We will ship out your order within 1-2 working days for stock order. (If you want to make a customize order, please contact us).

Welcome to contact us however if you have any problem, this is our service email: service@hetto.net

Easy Return:

Hetto Hair are happy to refund or exchange any product providing they are returned to us in their original condition, unused, in undamaged packaging.

All orders must be returned to the address we provided, and we would recommend for your own protection that you use a traceable service. 

  • We ship both locally and worldwide. All prices on the website include FREE standard shipping. 
  • Free Shipping
  1. Hetto shipping method is DHL, Fedex, TNT or USPS.
  2. We also will choose the appropriate way to express according to your region.
  • Delivery time
  1. 3-5 business days via Fedex, DHL, TNT
  2. 15-25 business days via USPS.
  • Handling time

Usually handling time may take about 24 hours or 48 hours for order placed at weekends.

  • Note

Once your order is shipped out, you will receive an online tracking number by Email from us. If you don’t receive it by any chance, please email us: service@hetto.net.

Usually, it takes about 3-5 business days to reach your address via Expedited Shipping.It takes about 7-15 business days to reach your address via Standard Shipping